In the latest video of our Resilience in Practice series, Bryan Hurcombe, Director at DCR explains how to escalate risks and issues clearly, timely and effectively - because in operational resilience, clarity and speed are everything.
Here are Bryan's top tips for effective escalation:
- Differentiate risks from issues - escalate risk when there's a credible threat to an important service and issues when a live incident could affect tolerances.
- Act early - don't wait for impact; early warning signs like third-party fragility or data integrity concerns should trigger action.
- Be precise - state what's happening, what's at risk and what support is needed.
- Stick to structure - use your playbooks or governance models and keep it factual.
- Escalate with balance - avoid drama, but don't undersell material risks.
"Clear escalation enables faster decisions, reduces customer harm and strengthens evidence of resilience capability."
Watch the video below to learn how your teams can escalate smarter, faster and with greater confidence.
