No one business has the skills and capabilities to perform every required task. As a result businesses often turn to third parties to deliver a range of services, some more important than others.
The use of third parties and suppliers should ultimately add value to an organisation however they may also introduce risk.
Organisations outsource responsibility but not accountability for control to third parties. It is therefore important that the effectiveness of a suppliers framework of control is continually assessed.
How can we help?
Service operations are where companies often win or lose customers. Our Service Optimisation services focus on helping organisations boost customer loyalty and satisfaction by establishing models of service excellence. Our key services include…
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